FAQ RajaJudi – All Answers Here

Withdrawals via FPX and e-wallets are typically processed within 15 to 30 minutes. Bank transfers may take 1 to 3 business hours depending on the receiving bank. Withdrawals requiring additional review can take up to 24 hours. Completing your KYC significantly speeds up the process.

The minimum deposit depends on the chosen method — typically starting from RM 20. The daily maximum depends on your account tier and payment method. VIP members enjoy higher limits. Check the deposit page in your account for the most up-to-date limit information.

Common reasons include incomplete KYC, unmet bonus wagering requirements, bank account details that do not match the rajajudi account name, or a request that exceeds the daily limit. Check the notifications in your account for more details or contact support for immediate clarification.

RajaJudi does not charge fees for deposits. For withdrawals, no platform fee is charged for popular methods such as FPX and e-wallets. Any processing fees that may be imposed by your bank or payment provider are beyond our control — please check directly with your service provider.

Wagering requirements refer to the number of times you must bet the bonus amount before it can be converted into withdrawable cash. For example, a RM100 bonus with a 30x wagering requirement means you need to place a total of RM3,000 in bets. Requirements vary by bonus type — check the Terms & Conditions for full details on each offer.

Weekly cashback is calculated based on your net losses from Monday to Sunday and credited automatically to your account every Monday. No manual action is needed — everything is integrated into the system and you will receive a notification when the credit is updated.

Yes, most bonuses have a validity period of 7 to 30 days depending on the offer type. Unused bonuses or unfulfilled wagering requirements within that period will expire and be automatically removed from your account. Check the expiry date of each bonus in your account dashboard.

You can play via web browser (Chrome, Safari, Firefox) on any device without installing any additional software. For the best experience on smartphones, download the official rajajudi app from the Download — available for Android and iOS. A minimum internet connection of 4G or 10Mbps WiFi is recommended for Live Casino.

Try refreshing the page or closing and reopening the app. Check your internet connection and make sure no other apps are consuming high bandwidth at the same time. If the issue persists, try logging out and back in. If a disruption occurs during an active bet, our system records all sessions — contact support with your account number and the time of the incident for a review.

Yes. All slot and table games use a Random Number Generator (RNG) that has been tested and certified by independent testing bodies. Live Casino games are streamed live from licensed studios with trained dealers — every round or turn results from real action, not simulation. Game outcomes cannot be manipulated by the platform or players.

Log in to your account, go to "Account Settings", then select "Security". There you will find the option to enable 2FA via SMS or an authenticator app. We strongly recommend enabling 2FA as it adds a powerful layer of protection — even if your password is compromised, logging in without the OTP from your phone is impossible.

Change your password immediately from your account settings and enable 2FA if you haven't already. Review your login history and transaction activity. Then contact our support team via live chat right away — we will temporarily freeze the account for investigation and help restore proper access for you.

Absolutely not. The rajajudi team — including customer support staff, VIP account managers, or any of our representatives — will never ask for your password or sensitive account information through any channel. If you receive any such communication, it is a fraudulent attempt. Ignore it and report it to us immediately.

VIP members enjoy significantly higher daily withdrawal limits, more generous cashback rates, personalised birthday bonuses, early access to new promotions, faster support response times, and a dedicated account manager you can reach directly. The highest VIP tiers also receive invitations to exclusive events and celebrations.

VIP levels are reviewed every three months based on recent activity. If your betting volume during the evaluation period does not meet the threshold for your current level, your level may be adjusted downward. This process happens gradually, however, and you will receive advance notification. Stay active to maintain or improve your VIP level.

Yes, the rajajudi app is completely free to download and install. There are no installation or subscription charges. You can access all the same features as the website — including deposits, withdrawals, all games, and live customer support — directly from within the app.

Android devices do not allow installation of apps from outside the Google Play Store by default. You need to enable "Unknown Sources" or "Install Unknown Apps" in your device's security settings before installing the rajajudi APK. Detailed instructions are provided on the Download. Once the app is installed, you can go back and disable that setting if you wish.

Yes. The rajajudi app supports login via fingerprint and facial recognition on devices that support these features. Enable this option in the app's security settings after your first login. Biometric login is faster and more secure than typing your password each time.